Terms of service

Article 1 - Application

This website is operated by Eleven International Inc. Throughout the Website, the term “we” or “us” refers to Eleven International Co. We provide this website and sell alcoholic beverages, including wine, through this website on condition that you agree to all of the terms and conditions contained in these Terms of Use (hereinafter referred to as “Terms of Use”). The term “this Web site” shall mean the Web site operated by us, the domain of which is [11-international.com], including the Web site after any change in the domain or content of our Web site for any reason whatsoever. This website shall hereinafter be referred to as the “Site. This Website is hosted by Shopify Inc. which provides us with an online e-commerce platform for selling products and services.
By browsing and using the Site, users of the Site (“you” or “your”) agree to be bound by these Terms of Use. By accessing or browsing or using this Site, you agree to be bound by these Terms of Use. Therefore, please read these Terms of Use carefully and ensure that you understand them before continuing to browse or use the Site.
In the event of any discrepancy between these Terms of Use and the Site Usage Guide or any other rules or policies of the Site as posted on the Site, the provisions of these Terms of Use shall prevail.

 

Article 2 - Modification of Terms of Use

The Company may modify this TOS as deemed necessary by the Company. In the event of modification of the TOS, the Company shall publicize the effective date and details of the modified TOS by posting on the Site or by other appropriate means.

 

Article 3 - Eligibility for Use of the Website, etc.

This website is intended for customers who have reached the age of 20, as this website deals with alcoholic beverages including wine, etc. Customers under 20 years of age must have a parent or guardian who agrees to allow them to use this website. However, alcoholic beverages are only sold to customers who are 20 years of age or older; customers under 20 years of age should refrain from purchasing alcoholic beverages.
When purchasing products through this site, products can only be delivered within Japan. Please understand this beforehand. For delivery to remote islands even within Japan, please inquire separately. Delivery charges are as stated on this site.
Customers are prohibited from using the Site or products purchased through the Site for illegal or unauthorized purposes. In the event of any default or violation of these Terms of Use, we will immediately terminate the provision of products to customers.

Article 4 - Membership Registration

A person who wishes to become a member of this site (hereinafter referred to as “prospective member”) may apply to the Company for membership in order to use certain services of this site by agreeing to comply with these Terms of Use and providing certain information (hereinafter referred to as “registration items”) to the Company in a manner determined by the Company. The Company may apply for membership registration for the use of certain services on the Site by providing certain information as determined by the Company (“Registration Items”).
In accordance with the Company's standards, the Company will determine whether or not to register a prospective member who has applied for registration in accordance with the preceding paragraph (hereinafter referred to as “Registration Applicant”), and if the Company approves the registration, the Company will notify the Registration Applicant to that effect. The registration of the applicant shall be deemed to be completed when the Company has given the notice described in this section.
The Company may refuse registration or re-registration if any of the following reasons apply to the applicant, and the Company shall not be obligated to disclose the reasons for such refusal.
In the event that all or part of the registration information provided to the Company is false, erroneous, or omitted.
The applicant is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant.
If you are an anti-social force, etc. (meaning organized crime groups, members of organized crime groups, right-wing groups, anti-social forces, or other similar persons. The same shall apply hereinafter). (i.e., a person who is a member of an anti-social force, etc. (meaning a crime syndicate, organized crime syndicate, right-wing group, anti-social force, or other equivalent), or a person who is cooperating or involved in the maintenance, operation, or management of an anti-social force, etc. through funding or other means.
If the Company determines that the prospective registrant has violated a contract with the Company in the past or is related to such a person.
If the applicant has been subjected to any of the measures or actions stipulated in Article 13.2.
In any other cases where the Company deems the registration is not appropriate.

4. Members shall promptly notify the Company of any changes in their registration information in a manner prescribed by the Company.
5. You may use the Site without registering as a member, but there are some services that are only available to members. Please be aware of this beforehand. In addition, not only when you register as a member, but also when you use the Site without registering as a member, the Company reserves the right to refuse to provide the Site or any products or services through the Site to anyone at any time at the Company's discretion.

Article 5 - Management of User ID and Password

Members shall be responsible for the proper management and storage of their login ID (user ID) and password, and shall not allow any third party to use their login ID or password, or lend, transfer, change the name of, or sell their login ID or password to any third party.
Members shall be responsible for any damages caused by inadequate management of their login ID or password, errors in use, use by a third party, etc., and the Company shall not be liable for any such damages.

Article 6 - How to Purchase Products; Formation of Contract

After registering as a member, the customer may log in to the member's page and purchase the Company's products, or the customer may purchase the Company's products without registering as a member. In either case, after selecting the products to be purchased on the Site, the customer may place an order for the products, specifying the items (delivery address, desired delivery date and time, contact information, etc.) necessary for the delivery of the products as specified by the Company. However, for products that the Company deems particularly necessary, the customer may be asked to follow a separate method and procedure.
Upon receipt of an application for the purchase of a product by the Company and completion of order processing by the Company, the customer enters into a sales contract (or, if the product is a service, a business consignment contract for the service; hereinafter collectively referred to as a “Sales Contract”) for the relevant product. (If the product is a service, the contract is simply referred to as a “sales contract.) (If the product is a service, the contract is simply referred to as a “sales contract”). However, if you choose to pay by cash transfer, the purchase agreement for the relevant Product shall be deemed to be formed when we confirm that the full payment for the Product has been made to the account designated by us.
We may not accept your application for the purchase of a product or may cancel the purchase agreement (cancel your order) after it has been concluded for any of the following reasons. In such cases, the customer shall accept the cancellation with or without notice from the Company.

When we determine that the information entered by the customer regarding the customer is false.
If the customer chooses to pay by cash on delivery and we are unable to confirm that the payment for the product has been made by the designated date.
If the customer chooses to pay by cash on delivery and we cannot confirm that payment has been made by the customer at the time of delivery of the product.
If the product ordered by the Customer is difficult to receive, delayed, or no longer in production, or if such fact is discovered after the order has been placed
(2) When the delivery address specified by the customer is outside Japan, or when the Company deems it difficult to deliver the products, or when the products cannot be delivered for a certain period of time due to an unknown destination, long-term absence, or other reasons.
In other cases where the Company deems it necessary.
4. if the customer has chosen to pay by cash on delivery or cash on delivery and the Company cannot confirm that the payment has been made, the Company shall be discharged from its obligation to deliver the merchandise. The same shall apply in the event that any of the items in the preceding paragraph applies after such payment has been made, even if payment by other payment methods has been completed.

Article 7 - Settlement and Payment Methods

Purchases of our products shall be made only by means of payment separately determined by us.
Payment by any payment method other than a wire transfer to our bank account designated by us shall be subject to the terms and conditions of a separate agreement between you and the company (including but not limited to credit card companies) providing the relevant payment method. If any dispute arises between you and the relevant payment company in connection with such payment method, you shall resolve such dispute at your own responsibility and expense, and shall not cause any inconvenience or damage to us.

Article 8 - Returns

Returns of our products purchased through this site shall be as described in the “Notation Based on the Act on Specified Commercial Transactions” posted on this site. Please be advised of this beforehand.

Article 9 - Accuracy of Information

While we strive to ensure that the information provided on this site is accurate, we cannot guarantee the complete accuracy of the information provided on this site. For example, while we strive to display colors and images of products on this site as accurately as possible, we cannot guarantee that the colors and images will be displayed accurately on your computer monitor. Please understand this in advance.
We reserve the right to change or delete any content on this site at any time without notice. We shall not be liable for any damages incurred by you or any third party as a result of such changes or deletions.

article 10 - optional tools

We may provide you with access to external tools that we do not monitor, control, or input. You acknowledge and agree that we are providing access to such external tools on an “AS IS” basis. We shall not be liable for any damages whatsoever arising out of or in connection with the use of any optional external tools. Use of any optional tools provided through this site is entirely at your own risk and discretion, provided that you are familiar with and agree to the terms and conditions of the external provider of the tool.

Article 11 - Links to Third Parties

Links to third-party websites that are not affiliated with the Company may be posted on the Site. The Company is not responsible for investigating or evaluating the accuracy of the content of such websites and cannot guarantee and is not responsible for the content of such third-party websites. For more information on the content of such third-party websites, please contact the operator of such websites directly.

 

Article 12 - Personal Information

We will handle your personal information in accordance with our Privacy Policy. To view our Privacy Policy, please click here.

 

Article 13 - Prohibitions

In using the Site, you shall not engage in any of the following acts, or any act that the Company deems to fall under any of the following items
Actions that violate laws and regulations or are related to criminal acts
Fraud or threats against the Company, other users of the Site, or other third parties
Acts that are offensive to public order and morals
Unauthorized use of credit cards, etc.
Infringement of intellectual property rights, portrait rights, rights to privacy, honor, or any other rights or interests of the Company, other users of the Site, or any third party
Transmission of information containing computer viruses or other harmful computer programs
Actions that place an excessive load on our network or system, etc.
Unauthorized access or attempts to gain unauthorized access to our network or systems.
Impersonating a third party.
Using the e-mail address or password of another user of this site.
Collecting information of other users of this Site.
Providing benefits to antisocial forces, etc.
Acts that may interfere with the operation of this site or our services.
Actions that directly or indirectly evoke or facilitate any of the above actions.
Any act that attempts to do any of the foregoing.
Other acts that we deem inappropriate.

2. The Company reserves the right to terminate your use of the Site, delete your membership registration, refuse your membership registration, or take any other action deemed necessary by the Company if you fall under any of the items in the preceding paragraph, or if the Company determines that you do fall under any of the items in the preceding paragraph.
3. The Company shall not be obligated to provide any explanation as to the criteria for determining whether or not a customer falls under Paragraph 1 of this Article.

Article 14 - Disclaimer and Limitation of Liability

The Company makes no warranty, express or implied, that the content of this Site or the products and services offered on this Site are fit for a particular purpose, have the expected usefulness or functionality, can be used continuously, or are free from defects.
We shall not be liable for any damages incurred by third parties as a result of your violation of these Terms of Use.
You acknowledge that the act of transmitting personal information, including credit card numbers, via the Internet, etc., involves the risk of information leakage, etc., and you shall do so at your own risk, and the Company shall not be held liable except in cases of gross negligence on the part of the Company.
The Company shall be released from its responsibility as the seller to deliver the Product by contacting the customer at the contact address provided by the customer to the Company and by delivering the Product to the delivery address indicated at the time of purchase of the Product.
Except for returns described in the “Notation Based on the Act on Specified Commercial Transactions” posted on this site, the Company shall not be liable for any damages incurred by the customer, except in cases of gross negligence on the part of the Company. In no event shall the Company, its directors, officers, employees, affiliates, agents, suppliers, and service providers (“Company Parties”) be liable to you under the Consumer Contract Act or any other applicable law, regardless of whether such liability is based on default or tort liability, In no event shall the Company Parties be liable for lost profits or other incidental damages, indirect damages, special damages, or future damages.


article 15 - indemnification

You shall, at your own expense and responsibility, settle any claim or other transaction, communication, dispute, or demand from any third party arising out of your breach of these Terms of Use or any regulations and policies to which these Terms of Use refer, or out of your violation of any applicable law or the rights of any third party. You shall resolve such claims and disputes at your own expense and responsibility, and shall not cause any inconvenience or damage to any person associated with the Company.

Article 16 - Communication and Notification

Inquiries regarding the Site, communications or notifications from members of the Site to the Company, and other communications or notifications from the Company to members and customers who have purchased products through the Site shall be made in the manner prescribed by the Company.
If the Company contacts or notifies you at the e-mail address or other contact address registered by you or notified by you, you shall be deemed to have received such contact or notification.

article 17 - severability clause

If any provision of these Terms of Use, or any part thereof, is held invalid or unenforceable under the Consumer Contract Act or any other law or regulation, the remaining portions of these Terms of Use shall remain in full force and effect.

article 18 - entire agreement

These Terms of Use and any rules or policies posted by the Company in connection with the Site or any products or services offered on the Site constitute the entire agreement and understanding between you and the Company and govern your use of the Site, superseding any prior agreements, communications, proposals (whether oral or written) between you and the Company, It supersedes any prior agreements, communications or proposals, whether oral or written, between you and the Company (including, without limitation, any prior versions of these Terms of Use).

Article 19 - Transfer of Contractual Status

You may not assign, transfer, pledge, or otherwise dispose of your membership status on the Site, your contractual status under the sales contract concluded between you and the Company through the Site, or your rights and obligations under these Terms of Use to any third party without the Company's prior written consent. You may not assign, transfer, pledge, or otherwise dispose of your membership in this site to any third party.

Article 20 - Governing Law and Court of Jurisdiction

These Terms of Use, the use of this Site, and any sales contract between you and a third party formed through this Site shall be governed by the laws of Japan.
The Osaka District Court shall have exclusive first instance jurisdiction over any and all disputes arising out of or in connection with these Terms of Use, use of this Site, or any sales contract concluded with a customer through this Site.

Article 21 - Contact Information

If you have any questions regarding these Terms of Use, please contact us.