Refund policy
Due to the nature of our products, we do not accept returns. Also, please note that labels and vintages may differ from those of the listed items.
We will only exchange an item if it was shipped incorrectly or damaged in transit. The item must be unused and in the same condition as when received. Please be sure to contact us in advance and send the item(s) freight collect with the packaging materials that were used when you received it.
A receipt or proof of purchase is required to complete the return.
Please note that only if you purchased the wrong product and the product has not yet been shipped, please contact us via the Contact Us form and we will cancel your order and process your refund. Please note that we cannot process cancellations or refunds after the product has been shipped.
Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email acknowledging receipt of the returned merchandise. You will also be notified if your refund is approved or denied.
If approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or Unprocessed Refunds (if applicable)
If you have not yet received your refund, please double check your bank account first.
If the information you provided is correct, please contact your credit card company. It may take some time for your refund to actually be processed after we have completed our refund process.
Then, please contact your bank. It may take some processing time before your refund is issued.
If you still have not received your refund after contacting us above, please contact us using the Contact Us form.
Sale items (if applicable)
We accept refunds for regular-priced items, but not for sale items.
Exchanges (if applicable)
We will only exchange an item if it is defective or damaged. If you need to exchange the item for the same item, please contact us in advance via the Contact Us form and return the item to the following address
Eleven International Inc. 4-2-6 Tanimachi, Chuo-ku, Osaka 540-0012, Japan
The customer is responsible for shipping costs when returning merchandise. Please note that shipping charges are not included in refunds. If you wish to receive a refund, the return shipping cost will be deducted from the refund amount.
Please note that depending on where you live, it may take longer to receive your replacement item.
We will only exchange an item if it was shipped incorrectly or damaged in transit. The item must be unused and in the same condition as when received. Please be sure to contact us in advance and send the item(s) freight collect with the packaging materials that were used when you received it.
A receipt or proof of purchase is required to complete the return.
Please note that only if you purchased the wrong product and the product has not yet been shipped, please contact us via the Contact Us form and we will cancel your order and process your refund. Please note that we cannot process cancellations or refunds after the product has been shipped.
Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email acknowledging receipt of the returned merchandise. You will also be notified if your refund is approved or denied.
If approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or Unprocessed Refunds (if applicable)
If you have not yet received your refund, please double check your bank account first.
If the information you provided is correct, please contact your credit card company. It may take some time for your refund to actually be processed after we have completed our refund process.
Then, please contact your bank. It may take some processing time before your refund is issued.
If you still have not received your refund after contacting us above, please contact us using the Contact Us form.
Sale items (if applicable)
We accept refunds for regular-priced items, but not for sale items.
Exchanges (if applicable)
We will only exchange an item if it is defective or damaged. If you need to exchange the item for the same item, please contact us in advance via the Contact Us form and return the item to the following address
Eleven International Inc. 4-2-6 Tanimachi, Chuo-ku, Osaka 540-0012, Japan
The customer is responsible for shipping costs when returning merchandise. Please note that shipping charges are not included in refunds. If you wish to receive a refund, the return shipping cost will be deducted from the refund amount.
Please note that depending on where you live, it may take longer to receive your replacement item.